Our Quality Promise & 2-Year Warranty
Agvana 2-Year Craftsmanship Warranty
At Agvana, we are dedicated to crafting high-quality, handcrafted fine jewelry that is made to last a lifetime. We stand firmly behind the superior craftsmanship of our products. We proudly offer a 2-Year Warranty from the date you receive your order. If your jewelry suffers from any defects or issues resulting from manufacturing or craftsmanship, we will evaluate your item and repair or replace it free of charge.
How to Claim & Return Policy
Submitting a Warranty Claim
If your item experiences damage due to a manufacturing defect, please contact our customer support team with your order number and detailed photos/videos of the item.
• U.S. Customers: Upon evaluation approval, we will provide a prepaid shipping return label.
• International Customers: Please contact our customer support team first. We will evaluate your order and provide a custom, satisfactory solution.
Warranty Coverage & Important Exclusions
Voiding Policy:
EN: Any repair, sizing, or modification performed by a third-party jeweler outside of Agvana will automatically void your 2-Year Warranty.
Examples of Non-Manufacturing Defects:
- Metal Discoloration: Discoloration of precious metals caused by exposure to chemicals, cosmetics, hairspray, perfumes, chlorine in swimming pools, hot tubs, or bathing.
- Prong & Metal Wear: Precious metals and prongs naturally wear down over time due to everyday friction and may require restoration as part of normal maintenance.
- Gemstone Loss from Wear: Prongs catching, bending, or wearing out from daily usage, resulting in a gemstone falling out or becoming lost.
- Product Loss or Theft: Loss, theft, or destruction of the product is not covered under our manufacturing warranty. Maintenance or timely repairs required to preserve structural integrity.
60-Day Free Exchange Policy
We want you to love your jewelry. We offer a 60-dayexchange window from the date of delivery.
• Within 60 Days (Pristine Condition): Free exchange for items in brand-new, unworn, and resalable condition.
• Within 60 Days (Damaged/Worn): If returned with signs of wear or damage, a depreciation fee will be deducted based on the severity of the damage.
• Beyond 60 Days: If you wish to exchange an item after 60 days, a processing/restocking fee will apply (typically 50% of the original item price).
Specialized Services
Engraving Services:
In-stock ready-to-ship items do not support direct engraving. If you require personalized engraving, your jewelry will be custom handcrafted to order. Please note that custom engraved items are final sale and non-returnable. However, any manufacturing defects on engraved pieces remain fully covered under our 2-Year Warranty.
Laser Inscription (1ct+ Lab-Grown Diamonds):
All our lab-grown diamonds of 1.0 carat and above feature a precise laser inscription on the girdle. This inscription contains identification details, such as the unique IGI certification report number or IGI logo. These marks are invisible to the naked eye and can only be seen under 10x magnification, providing clear proof of authenticity and peace of mind.
Order Processing & Shipping Taxes:
In-stock orders are processed within 24 hours. Your tracking number will be sent via email within 3 business days. All products enjoy complimentary shipping. Taxes are calculated based on your destination country/state rules and displayed clearly at checkout.
Frequently Asked Questions About Warranty
When does my 2-Year Warranty coverage begin?
Your 2-Year Warranty automatically begins on the date your package is delivered according to the courier's tracking status. Coverage remains valid for 2 full years (730 days) from that date.
How do I submit a warranty claim? Do I need to pay for return shipping?
To start a claim, please email our support team with your order number and clear photos/videos of the issue. For approved manufacturing claims within the U.S., we will provide a prepaid return shipping label. For international customers, please contact support first, and we will guide you through a tailored, satisfactory solution.
Does third-party repair or resizing affect my warranty?
Yes. Any repair, resizing, or alteration performed by a jeweler outside of Agvana will automatically void your 2-Year Warranty. We strongly recommend contacting our customer support directly for any sizing or repair needs.
Is a lost gemstone covered under the warranty?
Stone loss caused by prongs catching, bending, or wearing down from everyday wear and tear is not covered under our standard manufacturing warranty. However, if a stone becomes loose upon initial arrival due to a setting flaw, it is fully covered under our warranty.
How do I exchange an item within 60 days?
You can request a free exchange within 60 days of delivery, provided the item is brand-new, unworn, and in resalable condition. If the returned item shows signs of wear or damage, a depreciation fee will be deducted based on the extent of the damage.
Can I exchange an item after 60 days?
Yes. If you wish to exchange an item after the 60-day window has passed, a trade-in service fee (typically 50% of the item’s original retail price) will apply.
Can custom-engraved items be returned?
Because custom engraved items are uniquely personalized, they are final sale and non-returnable. However, if an engraved piece has a manufacturing defect, it remains fully covered under our 2-Year Warranty for repair or replacement.
How can I verify the authenticity of my lab-grown diamond?
All of our lab-grown diamonds of 1.0 carat and above feature a microscopic laser inscription on the girdle, including details such as the IGI certification report number or logo. While invisible to the naked eye, it can easily be viewed under 10x magnification to match your authenticity certificate.